Job Description

Jan-Pro is the #1 Commercial Cleaning Franchise and #4 Fastest Growing Franchise as reported in Entrepreneur Magazine rankings. Jan-Pro of Northern Illinois is looking to hire a Telemarketing/Appointment Setter to join the team. This position is located in our Burr Ridge, Illinois office.

POSITION SCOPE:

The Appointment Setter/Telemarketer position is responsible for generating outside sales appointments in assigned territories and providing general office support. The position is classified as non-exempt with a compensation of $45,000.00 per year plus a 10% commission on the first month's billing for all new account starts which are a direct result from appointments scheduled by the Appointment Setter/Telemarketer.

RESPONSIBILITIES:

• Generating outside sales appointments in assigned territories and providing general office support.
• Confirming and gathering prospect information for future use
• Completing sales performance reports
• Preparing business correspondence
• Interfacing with potential and current clients
• Managing other administrative tasks such as maintaining accurate prospect/client records in JAN-PRO's online software tool.

KNOWLEDGE, SKILLS, AND EDUCATION:

• MINIMUM of 1 year in an out-bound telemarketing role averaging 150 calls per day
• Ability to multi-task and keep composure in a fast-paced work environment
• Time management skills
• Follow through on commitments
• The ability to handle difficult conversations
• Excellent written and verbal (English) communication skills.
• Proficient in MS Office programs (Word, Excel, and Outlook) and Internet operations
• Strong presentation skills
• Professional speaking voice and demeanor
• Ability to work with highly sensitive information and work in a confidential environment
• Successful completion of a pre-employment drug screen and criminal background check

PHYSICAL AND MENTAL REQUIREMENTS:

• Ability to function in high-pressure situations
• Manual dexterity to operate a computer (desktop, laptop and iPad) and other electronic equipment
• Ability to take legible hand-written notes where necessary
• Correctable vision and hearing
• Excellent interpersonal skills
• Clear, easy to understand oral communication ability
• Ability to sit for prolonged periods

ENVIRONMENTAL EXPOSURE:

• Air conditioned/heated office environment
• Exposure to artificial interior lighting
• Low to medium level noise
• Exposure to hazards as typically found in office products and equipment

TO THE BEST QUALIFIED CANDIDATES WE OFFER:

• Base hourly salary, plus performance bonuses.
• 401K Plan, Employer paid Healthcare Reimbursement Account
• Paid vacation plus paid holidays

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