Qualifications
High school diploma or the equivalent.
Licenses
Driver's License
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
spend time outdoors in the weather and elements.
spend time indoors in air-conditioned areas.
Sitting
for prolonged periods
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
over 50 lbs
on a regular basis
Reaching and/or lifting overhead
on a regular basis
Climbing
ladders
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business as pertains to this department as pertains to the Towing department.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Sustain productivity as close to 100% as able.
Complete service work in accord with contract specifications.
Provide excellent customer service for all customers both external and internal including dependable vehicle service.
Receive service assignments from the towing manager.
Finish work in the allotted time. Constantly increase efficiency skill level.
When the job is completed, make sure the proper paperwork is completed and filed
Stay current with technical qualifications by finishing any required training programs
Aid towing manager in writing up towing invoices, test riding, customer interaction, or any other concerns need to guarantee customer satisfaction.
Maintain a clean work area and assist in keeping the equipment neat and organized.
Maintain the vehicle so that it is cleaner than when you take possession
Reduce return repairs, if they do occur, complete them quickly and adequately.
And other duties as assigned.
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