Job Description

Join to apply for the General Manager - Wynwood role at Salt & Straw

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Join to apply for the General Manager - Wynwood role at Salt & Straw

Who We Are

From our humble beginnings to becoming a beloved spot in our community, our story is one of innovation, community, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. We pride ourselves on our ever-evolving menu, offering classic favorites and introducing new, exciting flavors to surprise and delight our guests.

Position Summary

The General Manager (GM) is responsible for leading the overall operations of their assigned shop, ensuring that it runs effectively, efficiently, and meets all company and brand standards. As a key leader, the GM creates a positive, safe work environment for the team, fostering the unique culture and community that Salt & Straw is known for. With a focus on driving shop performance, the GM drives operational excellence with a strong emphasis on the company’s mission, vision, and values. Through this leadership, the GM inspires the team to deliver exceptional guest experiences and consistently achieve high performance.

Qualifications

• High school diploma/GED.
• 3+ years of experience in food service, fast-casual dining, or hospitality-focused industry.
• 2+ years of progressive experience as a leader/manager/supervisor.
• 1+ years of experience in leading a team of 10+ Team Members in a high-volume retail/restaurant establishment.
• Valid Manager Food Safety Certification (required within 30 days of employment or based on local requirements).

Knowledge, Skills, Abilities

• Desire to coach, mentor, motivate and manage Team Members with demonstrated ability to build and lead high-performing teams.
• Ability to work with people of all backgrounds and identities.
• Strong business acumen with a focus on sales growth, cost control, and profitability.
• Passionate about delivering outstanding guest experiences and leading a team with integrity.
• Excellent leadership and interpersonal skills with the ability to effectively communicate and build rapport.
• Self-directed with organizational and problem-solving skills; ability to prioritize, work effectively and positively under pressure and amidst changing priorities.
• Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.
• Excellent collaboration and communication skills and the ability to bring Legendary Hospitality into all interactions with team, guests, and vendors.
• Proficiency in MS Office.
• Fluency in English.
• Ability to work evenings, late nights, weekends, and holidays.

Benefits & Perks

• Competitive wages, performance bonuses, early wage access, 401(k) match, and more.
• Health & Wellness benefits including insurance and additional support programs.
• Work-Life Balance with paid time off, holidays, and parental leave.
• Mental health support and team discounts.
• Educational and financial savings programs.
• An inclusive culture fostering growth and respect.

Wage Transparency

Hiring wage is $25.03-$26.69, with a full earning potential up to $30.59.

Food Allergy Warning

This environment contains common food allergens. Reasonable accommodations are available for individuals with disabilities.

Equal Employment Opportunity

Salt & Straw is committed to an inclusive workplace, providing equal employment opportunities regardless of protected statuses. Applicants needing accommodations should contact ta@saltandstraw.com.

Our Values

Create the Unbelievable, Show Up Generously, Act with Thoughtful Curiosity, Share Human Kindness, Make It Count. These guide us to create happiness and wonder in every scoop and shared moment.

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