Job Description
It is the primary responsibility of the Reservations Supervisor to process reservations requests, changes and cancellations. Identify guest reservations' needs and determine the appropriate room type. Manage block room reservations and contract reservations.
Oversee the on-property reservations operations to ensure prompt, effective, and accurate service.
Maintain reservation systems and ensure data integrity and accuracy.
Handle special reservation requests and VIP bookings, ensuring high customer satisfaction.
Build and manage group blocks to include rooming lists, billing, pick up reports, cutoff dates & comp policies.
Enter and manage airline reservations according to the monthly manifests.
Review daily reports and action accordingly (reservations booked, arrivals, no shows, cancellations, deposits outstanding, traces)
Establish effective working relationships with the Sales team and the Front Desk team and oversee that reservations are being coordinated correctly and delivering an excellent guest experience
Participate in daily pre-convention meetings, training and other sales-related meetings as required.
Guides guests through reservation process, processes payments & monitors communication between hotel and guests
Make and alter reservations accurately
Reconcile commission invoices to ensure accuracy of reporting.
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