Job Description

Job Description

Job Description

WSH Management is actively seeking a Regional Property Manager to join the team in Long Beach and South Los Angeles areas; Santa Monica, Compton, Arroyo Grande, and Huntington Park.

Reports to: Director of Operations

Hours/Schedule: Full-time

Work environment: Home office-based position with scheduled days at properties & corporate office.

Travel: Travel primarily in Long Beach and South Los Angeles areas; Santa Monica, Compton, Arroyo Grande, and Huntington Park.

Who we are:

With over 20 years of experience in property management. WSH Management is a prominent leader in senior apartment communities as well as the multifamily industry, WSH Management is a name you’ll remember when searching for your next apartment home. Our headquarters are located in Irvine, California and we have quality living apartments for both affordable and market-rate seniors and families.

What we Offer:

• $90k to $100k annual salary, commensurate on experience.
• Annual bonuses.
• Medical, Dental, Vision.
• Paid Time Off and Holiday Pay.
• 401K with match

About the role:

The Regional Property Manager is fully accountable for all day-to-day property operations, overseeing and enhancing the value of the properties within their Region.

What you’ll do:

Regional Property Manager

• Monitoring Vital Factors and provide coaching for achieving goals.
• Supervising/developing Resident Managers for assigned communities.
• Assist with monitoring all HR or Worker Comp issues and coordinate issues with VP and PEO.
• Provide site level training and onboarding to new Resident Managers. Provide follow up to make sure that new policies are being followed.
• Respond timely to resident relation issues for assigned communities and report issues and outcomes to VP at least weekly.
• As requested by VP assist with overseeing budgeted capital improvements including scope of work and bid process.
• Attend and participate as requested in Monthly Operations Meetings.
• Report any concerns regarding compliance and legal issues to VP and participate as requested.
• Attend on-site community audits/site-inspections as requested by VP.
• Develop and review annual operating budgets with Resident Managers for assigned communities.
• Assist in developing Policy & Procedures manual on an ongoing basis. Set up good practices to ensure that Managers are referring to the manual and make suggestions for changes when necessary.
• Conduct semi-annual Property Audits for each property in region and complete applicable form.

Financial

• Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual.
• Daily review of all property Yardi dashboards.
• Review all vacant and available units to ensure timely move ins.
• Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
• Prepare annual budgets and income projections in a timely and accurate manner.
• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.

Leasing

• Ensure property is rented to fullest capacity and lost rent is minimized.
• Utilize the Yardi leasing workflow process from initial contract through approval/denial of tenancy & move in.
• Utilize marketing strategies to secure prospective residents.
• Confirm that leasing staff techniques are effective in qualifying and securing future residents.
• Confirm that leasing staff gather information about market competition in the area and file.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.

Administrative

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Working knowledge of California landlord/tenant law, and common procedures and notices.
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
• Ensure compliance with all applicable affordable housing programs.
• Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
• Resident Retention
• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Participate in resident social service programs and/or coordinate resident activities program.
• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).

Personnel Management

• Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
• Provide ongoing training and coaching to retain existing direct reports and their subordinates to ensure low turnover.
• Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
• Plan weekly/daily brief meeting with staff to review schedules, work order status and assignments.
• Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, online timekeeping, change of status, etc.).

Maintenance

• Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
• Assure quality and quantity of market ready apartments.
• Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
• Ensure that service request procedures are followed are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow up.

Safety

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.
• Direct staff to follow a "safety first" principle.

Our ideal candidate:

• Position requires a minimum of 3 years Regional Property Manager or Property Manager experience.
• Current Tax Credit experience preferred
• Supervisory experience.
• College degree preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365 including Word, Excel and Outlook as well as Yardi Voyager Property Management Software.
• Knowledge of OSHA laws and regulations.
• Must possess a valid Driver's License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.
• Participate in training to comply with new projects, programs or existing laws.
• Be able to work evenings and weekends on call as needed.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community or representing the community.
• Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.
• A sense of urgency, comfort with ambiguity, drive for results and ability to remain true to the company's brand and image.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Effectively convey ideas, images and goals to a diverse group of personalities.
• Possess a positive attitude, keep calm and smile under all circumstances.

WSH Management provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. If needed, reasonable accommodations for the hiring process will be made.

WSH Management is a drug free workplace.

WSH Management is an Equal Opportunity Employer (EOE) M/F/D/V/SO

How to apply

If you’re interested in applying for this position, visit our Careers Page at or click “Apply” at the top of this ad.

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